By investing in a single model that combines human contact, digital tools and modern services, PPC is systematically enhancing its customers’ experience. It designs service to be more direct, simple and efficient at every touchpoint. In this way, customers can be served easily, quickly, transparently and consistently, whether by phone, in PPC stores or digitally.
Instant response and fast phone service
By 2025, PPC managed over 5 million calls, which clearly reflects the scope of daily service and the importance of immediate response. PPC’s call centre operates free of charge, 24 hours a day, 7 days a week, offering continuous support to customers. With an average response time of just 13 seconds and call-back capability, PPC enhances customers’ sense of reliability and trust.
At the same time, each request is handled by a representative until its final resolution, ensuring continuity and personal follow-up, with unified management of the claim from its inception to its completion.
The PPC offers the “Service for All” service (serviceforall.dei.gr), a specialized service platform for deaf and hard of hearing people, through which communication in Greek Sign Language with an interpreter is provided, as well as the possibility of live subtitling, document sharing and chat, ensuring equal and accessible service for every request.
Fast service with one visit to PPC Stores
The PPC branch network has evolved into a modern service environment, aiming to complete most requests in a single visit. There are already 90 new-generation stores, which are upgrading the service experience, and by the end of 2026 the number will reach 115 across the country.
The average wait time is 3 minutes, and an appointment can be scheduled for added convenience.
It is worth noting that more than 8 million appointments were made in 2025. service visits to PPC stores, confirming the important role of PPC stores as a key pillar of the overall service model.
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In parallel, PPC is enhancing the accessibility of its services by implementing Quiet Hour in 24 stores, creating a calmer environment for neurodiverse people.
Digital service: control and transparency from mobile
The PPC digital experience is constantly evolving, with tools that allow customers to easily and instantly manage their energy and their relationship with PPC. More than 1.6 million customers use myDigital Bill, receiving timely notification of their bill, accessing a detailed explanation of charges and the ability to pay instantly.
Digital service is enhanced through a broader ecosystem of tools, such as the myDEH app and the PPC myEnergy Coach platform, which offer personalized information and support for better management of energy consumption.
Service experience that is constantly evolving
At the heart of PPC’s transformation into Powertech Group is all about customer centricity, with technology acting as a tool to unify and enhance the service experience across all customer touch points. Digital service does not operate as a standalone tool, but as an integral part of an overall experience that combines information, guidance and support.
With a combination of physical and digital channels, PPC is forming a unified and functional service model that meets the modern needs of customers and strengthens the relationship of trust with them.
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